University mail and student information services crashed the first week of school — leaving OSU students with a technological nightmare.
"It started last week when everyone moved in," said Brittany Godwin, who works at the OSU information technology helpdesk. Godwin said the server supporting Cowboy Mail, SIS, D2L and OKEY accounts was unable to handle heavy traffic.
"The service gets bogged down with everyone trying to use Cowboy Mail at one time," she said. "The past week, 60 percent of the calls I received have been about Cowboy Mail."
For some students and faculty, the online service crash meant starting the academic year off on a bad note.
"My online classroom is messed up too, so I missed assignments and I can't print stuff off," said Mallory Craig, a human development and family services freshman. "My biology lab teacher was just like, ‘oh well, sorry. Now, I'm stressed."
After the problem was discovered, an alternative route to access Cowboy Mail was offered on the webpage, involving OKEY student account names and vendor passwords. Cowboy Mail is set up through Microsoft Live. Initially, OSU technicians added memory to fix the issue, said Darlene Hightower, Chief Information Officer of OSU Information Technology.
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